The Deluxe Model is our basic cedar wooden sandbox with a roof added.
If you need to return a sandbox please email us at info@planetgreenspot.com to notify us. You will need to have the Order Id that was emailed to you when you placed the original order. We will let you know at that time where to send the sandbox.
HOW DO I HANDLE DAMAGED ITEMS?
Contact us immediately at info@planetgreenspot.com. All claims for damaged merchandise must be made within 10 days of delivery. Please keep the original packaging and merchandise until claim is resolved. Pieces that arrived in damaged condition will be replaced at no cost to the customer.